Express LED Sign

Definition of Warranty Coverage: 1) Outdoor Signs America (the “Company”) expressly warrants to the original purchaser (“You” or “Buyer” or “Owner” or “Customer”) that, for a period of two (2) years from the date of shipment (the “Warranty Period”), the electronic displays and the associated Company products (the “Product”) will be reasonably free of material defects in materials and workmanship impacting Product fit, form and/or function. During the Warranty Period, the Company will, at its discretion, repair or replace any defective covered Product. The Owner will be responsible for removing and reinstalling any and all repaired or replacement parts. This Limited Warranty only applies to the Company’s Product if installed, used, and maintained in the manner recommended by Company, and this Limited Warranty is conditioned upon compliance with all such instructions. 2) In the event the Product is damaged during shipping, it is the responsibility of the Buyer to refuse delivery, causing the Product to be returned to the manufacturer for repair. The Company assumes no liability for damage caused by careless handling or poor installation, except for work completed by employees of the Company. 3) Vandalism: LED panels are covered from vandalism for the duration of the electronics portion of the Limited Warranty (2 years). Warranty protection does not extend to these surfaces if damaged by gunshots, or from acts of god. 4) Failed electronic parts or assemblies will be repaired or replaced, at the sole discretion of the Company. Replacement or repaired parts are warranted to be free from material defects in material or workmanship for ninety (90) days, or for the remainder of the Warranty Period of the Product they are replacing or in which they are installed, whichever is longer. 5) The Company will repair failed LED pixels if greater than one in a half percent (1.5%) of the total number of pixels in the sign have failed in one (1) calendar year, provided the sign is installed with the recommended ventilation system for its location. The definition of pixel failure is when all LEDs in the pixel will no longer emit light. Pixel repair is performed at the Company Repair Center. It is common knowledge within the sign industry that all LEDs degrade and produce less light as they age. Eventually the LEDs will require replacement even though the LEDs will still emit light. This Limited Warranty does not cover normal LED degradation. 6) Customer Obligations: Failure by the Customer to properly maintain the Product will void coverage for affected components. The Customer shall notify the Company immediately of equipment failure. 7) Exclusions and Restrictions: The Company reserves the right to restrict service, limit replacement parts, or invalidate this Limited Warranty to Customers whose account balance is past due. This Limited Warranty specifically excludes any on-site labor required to service the covered Product, including diagnosis, removal, and installation of parts and/or products. Any on-site service required by the Customer of Company technicians, or a local Company-authorized service provider is billable to the Customer based on an agreed-upon written quote. This Limited Warranty does not apply to software. Software is covered by a separate agreement, which appears in the Company’s software license agreement. 8) This Limited Warranty specifically does not cover the following: a) Third-party communication devices such as wireless devices and modems, which are covered by a separate electronic communication warranty. This includes the Ubiquiti wireless radios provided by Outdoor Signs America, which carry a one (1) year warranty from ship date when purchased with a new sign. b) Damage to Product that has been moved from its original installation location or is mounted in a mobile structure. c) Cosmetic damage to the Product (including but not limited to scratches and dents that do not otherwise affect the fit, form or functionality of the Product or materially impair its use). d) Recovery or transfer of any data or software stored on the Product not originally installed on the Product by the Company. 9) This Limited Warranty specifically does not cover conditions, defects or damage caused by or resulting from the following: a) Defects caused by: unreasonable or unintended use of Product; improper or unauthorized handling; accident; omission; neglect; vandalism; misuse; physical abuse; installation, use and/or fabrication, and maintenance of the Product by any party other than the Company. b) Damage (not resulting from manufacturing defects) that occurs while the Product is in the Owner’s control and/or possession, unless otherwise noted in this Limited Warranty. c) Extreme physical or electrical stress or interference; environmental conditions beyond the Company’s control, such as man-made or naturally occurring salt air/fog, electrochemical oxidation or corrosion and/or metallic pollutants. Also not covered is normal wear and tear; inadequate, improper, or surges of electrical power; lightning, floods, fire, acts of God, war, terrorism, or other external causes, including Force Majeure. d) Unauthorized modification, including installation of third-party software on the Product. e) Product modification or service by anyone other than: (a) the Company, (b) a Company-authorized service provider, or (c) Customer’s own installation of Company approved parts with instruction from the Company. Service to damaged or malfunctioning Product which has not been ordered or authorized by the Company's Customer Satisfaction Department is not covered under this Limited Warranty and will automatically invalidate this Limited Warranty. f) Computer viruses, Trojan horses, worms, self-replicating code or like destructive code which was not included in the Product by the Company. g) Products installed with known or visible manufacturing defects at the time of installation. 10) The Company will provide and be responsible for the cost of shipping parts from the Company to the Customer. Standard shipping via the United States Postal Service or other commercial parcel delivery company is the default method of delivery. Expedited delivery is available to the Customer at his or her expense. 11) Warranty claims must be registered with the Company within thirty (30) days of damage or malfunction. To register a claim, the Customer must contact the Company at the location specified below and provide (a) his or her name and any other required contact information, (b) Product and purchase descriptions, and (c) the nature of the defect. The Company reserves the right (at its sole discretion) to require proof of original purchase (e.g. paid invoice, receipt) or to require documentation of the claim before assuming any responsibility under the provisions of this Limited Warranty. 12) THE LIMITED WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY THE COMPANY IN CONNECTION WITH THE PRODUCT. THE COMPANY CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY’S SOLE OBLIGATION UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE MALFUNCTIONING OR DEFECTIVE PARTS OF THE PRODUCT. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCT PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES. 13) NO CLAIM BY BUYER OF ANY KIND, INCLUDING CLAIMS FOR INDEMNIFICATION, SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH DAMAGES ARE CLAIMED. IN NO EVENT SHALL COMPANY BE LIABLE TO BUYER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFIT, REVENUE OR USE, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCT SOLD HEREUNDER, OR FOR ANY LIABILITY THAT BUYER HAS TO ANY THIRD PARTY WITH RESPECT THERETO. Contact Information: Outdoor Signs America Customer Satisfaction 2201 Cantu Court, Suite 215 Sarasota, FL 34232 Phone: 1-800-239-9990 Web: https://outdoorsignsamerica.com/contact Copyright © 2025 Outdoor Signs America Lim Prod Warr rev.01.01.2025